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Service Improvement Learning Resources

Audit

Change Management

 

Audit

The Audit: How to do it in practice e-learning module explains the difference between audit and research, the importance of audit as part of clinical governance, different types of audit and how the audit cycle works. It also includes a worked example of an audit and a short multiple choice questionnaire to test knowledge and comprehension on completion of the module.

The NICE: evidence into practice - how to use audit to improve patient care e-learning module, is an interactive case history based on NICE smoking cessation guidance. It includes a short multiple choice questionnaire to test knowledge and comprehension throughout the module and demonstrates how to put clinical evidence into practice and use NICE guidelines as a basis for audit to improve patient care.

Both of the above audit resources are free e-learning modules from BMJ learning. You will need to register online before you can access these modules and then once you are logged in you will need to search for the modules by their titles.



RPS: Clinical audit.

The Royal Pharmaceutical Society supports it's members in preparing for and conducting clinical audits. The following information is provided on the RPS website: 
  • What clinical audit is
  • Why clinical audit is important 
  • Requirements and obligations from your employer 
  • Potential challenges you might face 
  • Step-by-step advice on how to start auditing your practice and services
Members will also have access to archived RPSGB audit templates which we are currently being updated.You can also get involved with national audits and view examples of best practice audits.

Change Management

The Developing Change Management Skills pack describes change management theories and encourages reflection and evaluation of change processes. It can be used for individual study or for group learning and contains fictional case studies, including a pharmacy specific case study.
This CPPE Effective Change resource is available as a downloadable guide on the CPPE website.
The Introduction to Change Management e-learning module enables you to prepare a project designed to make changes in health services. A case study is used throughout to show some of the key issues involved in preparing for and then making change. Each section begins with some information about the case followed by questions to help you reflect on the issues. There is a further quiz at the end to find out what you have learnt. This is a free e-learning module from BMJ learning. You will need to register online before you can access this module and then once you are logged in you will need to search for the module by its title.