Service Improvement Learning Resources

These learning resources can support you to meet the Service Improvement KSF dimension.

Audit

Business Planning: National Occupational Standards (NOS)

Change Management

Change Management: National Occupational Standards (NOS)

Innovation

Innovation: National Occupational Standards (NOS)

Audit

The Audit: How to do it in practice e-learning module explains the difference between audit and research, the importance of audit as part of clinical governance, different types of audit and how the audit cycle works. It also includes a worked example of an audit and a short multiple choice questionnaire to test knowledge and comprehension on completion of the module.

The NICE: evidence into practice - how to use audit to improve patient care e-learning module, is an interactive case history based on NICE smoking cessation guidance. It includes a short multiple choice questionnaire to test knowledge and comprehension throughout the module and demonstrates how to put clinical evidence into practice and use NICE guidelines as a basis for audit to improve patient care.

Both of the above audit resources are free e-learning modules from BMJ learning. You will need to register online before you can access these modules and then once you are logged in you will need to search for the modules by their titles.

RPS: Clinical audit. The Royal Pharmaceutical Society supports it's members in preparing for and conducting clinical audits. The following information is provided on the RPS website:  What clinical audit is Why clinical audit is important  Requirements and obligations from your employer  Potential challenges you might face  Step-by-step advice on how to start auditing your practice and services Members will also have access to archived RPSGB audit templates which we are currently being updated.You can also get involved with national audits and view examples of best practice audits.

Business Planning: National Occupational Standards (NOS)

How can NOS be used?

	B3: Develop a strategic business plan for your organisation (suitable for senior managers)
	B4: Put the strategic business plan into action (suitable for senior managers)
	B1: Develop and implement operational plans for your area of responsibility (suitable for managers)

Change Management

	The Developing Change Management Skills pack describes change management theories and encourages reflection and evaluation of change processes. It can be used for individual study or for group learning and contains fictional case studies, including a pharmacy specific case study.

		This CPPE Effective Change resource is available as a downloadable guide on the CPPE website.

The Introduction to Change Management e-learning module enables you to prepare a project designed to make changes in health services. A case study is used throughout to show some of the key issues involved in preparing for and then making change. Each section begins with some information about the case followed by questions to help you reflect on the issues. There is a further quiz at the end to find out what you have learnt. This is a free e-learning module from BMJ learning. You will need to register online before you can access this module and then once you are logged in you will need to search for the module by its title.

Change Management: National Occupational Standards (NOS)

How can NOS be used?

	C4: Lead change (suitable for managers)
	C5: Plan change (suitable for managers)
	C6: Implement change (suitable for managers)

Innovation

The NHS Institute for Innovation and Improvement recently ran a series of webinars about innovation within the NHS. Innovation is a key enabler for healthcare leaders and staff, as outlined in the Operating Framework for 2010/11. “This NHS operating framework….  demands radical approaches and innovation if we are to realise the transformation necessary to improve the quality of services to patients at the same time as reducing costs.” Hot topics within the webinar series included: Creating a culture for innovation; Using the experience based design approach to improve patient and staff experience; Using idea channels and generating High Impact Actions and Learning from the Design Industry. You can listen to recordings of the webinars and download Powerpoint Presentations of these webinars.

Innovation: National Occupational Standards (NOS)

How can NOS be used?

	C1: Encourage innovation in your team (suitable for team leaders)
	C2: Encourage innovation in your area of responsibility (suitable for managers)
	C3: Encourage innovation in your organisation (suitable for senior managers)
	E4: Promote the use of technology within your organisation (suitable for senior managers)

How can NOS be used?

Skills for Health promote the use of NOS and have linked NOS to the NHS Knowledge and Skills Framework (KSF). It is likely that the use of NOS will become much more widespread within the NHS and will be used by individuals and employers for a number of purposes including:

• Individual development / appraisal 
• To identify learning needs and as evidence for the KSF 
• Team development
• Role design and re-design